PO Box 13349
Des Moines, IA 50310-0349
Hours: Monday-Friday 9AM - 4PM
Closed Saturday, Sunday and Holidays
To send a message to our staff, here is our email list and direct phone numbers:
Rick South 515-368-8330
Kay South 515-514-1340
Jennifer Fleury m 515-220-2239
Julie McClaflin 515-220-2234
Art Stenstrom 515-220-2235
Judy Boehnke 515-220-2236
Lew Boehnke 515-220-2237
Louise Moulder 515-220-2238
Please know that we are a travel agency and act only as an agent to help you plan, book and pay for your trips. Any money paid through our agency has been paid out to the vendor who is operating your trip. If you have credits with any airline, the credits are still with the airline. Any future cruise credits are open and available with the cruise line. Any tour credits are open an available with the tour company.
Any refunds due to you are taking an extraordinarily long time. We are in contact with the various vendors but their customer service representatives and accounting systems are overwhelmed and it may take months to receive your refund. We are doing what we can to facilitate refunds.
Travel restrictions and entry requirements change daily and are restricted by country and state. Here is a link to the IATA world map with country policies:
Airline Policies: In general, if the airline cancels a flight and can't re-accommodate you or if they have a schedule change of 4+ hours, you are entitled to a refund without penalty or you can make a change without penalty. This is a general policy and may not apply to all international carriers. Specific policies vary by airline.
Cruise Lines: The cruise lines have restrictions based on CDC guidelines. Policies vary per cruise line and numerous sailings have been suspended until the end of 2020.
Insurance: Most insurance companies will not cover COVID-19. There are some companies that have Cancel for Any Reason insurance. This insurance will reimburse up the 75% of the total cost of your insured trip and the cost is at a premium price. Please ask about insurance coverage for future travel plans.
The United Kingdom is taking steps to help stop the spread of COVID-19.
1) To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom.
2) You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.
3) It is a legal requirement that you wear a face covering on public transport in the UK.
Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.